Reason for the return

    Has the item been used/worn?
    YesNo

    Has the item had custom printing?
    YesNo

    If possible, would you like a refund or a replacement item?
    RefundReplacement

    Please provide details of the item/items that you would like to return from your order and your reason for requesting the return.

    Your Returns

    We are sorry that everything wasn't as you expected with your order. We would like to try and resolve any issues as quickly and easily as possible.

    Please complete the returns form on this page with as much detail as possible, you can even upload photos of any damage if you would like to (this may speed up the returns process).

    As soon as we get your returns request, we will aim to get back to you within 2 working days (9:00 - 17:00, Monday - Friday). If you don't hear back from us within this time frame, please contact our customer services department on 01827 234 005.

    Returns Policy

    You have the right to return items within 14 days of receiving your order. You can do this by completing the contact form on this page, by emailing us at hello@jcwa.co.uk (using your order number as the subject line) or by calling us on 01827 234 005. After requesting your return, a member of our team will be in contact with you to make all of the relevant arrangements. You will then have 14 days from this date to return any items, if you are requested to do so.

    You will be eligible for a full refund if an item is faulty (without prior knowledge before purchasing), not as described or does not do what it’s supposed to. This guidance has been taken from the UK Government; more details of your rights to return orders can be found here.

    Personalised items will only be eligible for a refund if they are faulty. The Purchaser takes all responsibility for the design of any personalised items during the proofing stage of the design process.